TouchBistro Review - 10 Best POS Systems

Company Profile

TouchBistro was founded back in 2010 by some restaurant enthusiasts who wanted to make the industry better. Over the years, the all-in-one POS system has won multiple awards which helped it climb to the top of the rankings. TouchBistro has served more than 29,000 different types of restaurants in more than one hundred countries in the world. The technology that it promoted and uses is unique and its customer support is exceptional. In this review, we will be talking about what TouchBistro offers and whether it can be a good option for your business or not.

Why Choose TouchBistro

The TouchBistro al-in-one POS system is mostly aimed at restaurants of all kinds from full-service ones and fine dining to cafes and food trucks. It comes with some unique features that help with on-demand reporting, tableside ordering, floor layout planning, visual and color-coded menu, etc. So, in case your business is a food service one, TouchBistro is an excellent choice regardless of the size of your business or its experience. The system does wonders even for breweries, wineries, bakeries, bars, clubs, and delivery-only businesses. It’s also easy to use and perfect for staff training on the spot.

What TouchBistro Offers - Features and Functionality

The TouchBistro POS system is all-in-one which means that it doesn’t only help you process payments but it also comes with a plethora of other useful features meant to make your life easier and elevate your business. Here is a look at the most important of them:

Features and uses

Table and floor plan management: with the all-in-one TouchBistro POS system you can easily customize the floor plans in your restaurant, manage sections of it easily, and take table orders. Plus, you can do all of this on the go because you will always have access to all the necessary statistics like time spent at a table or table distance;
Tableside ordering: thanks to this mobile POS system, you will be able to place or take tableside orders easily. Besides this, you and the staff will be able to see the available margin menu items and therefore suggest them to the clients so they can be sold. This will help your business and also improve the service quality when it comes to your clients;
Reporting and analytics: you can now make educated decisions about menu items and promotions and also see your sales in real-time with the TouchBistro POS. Regardless of where you find yourself at a certain moment in time, you will be able to take the pulse of your restaurant and make the necessary adjustments. You can see the number of guests, who is ordering what, and a lot of other important statistics that will help you make better decisions;
Staff and menu management: you can also manage your staff from this all-in-one system, track their activity, and set permissions based on each employee’s role. You can also track their breaks and therefore optimize your labor costs. As for the menu management feature, this is incredibly useful for optimizing it right at the tableside and selling margin menu items. The fact that the menu can be customized is amazing for offering each client a personalized experience in your restaurant. You can also see each item’s detailed description, price, wine pairing, and even allergy info;
Gift cards: last but not least, the TouchBistro POS system helps you sell gift cards to your clients in both digital and physical forms. You can customize their designs, sell them in multiple locations, and make customers come back to your restaurant with a smile on their faces;
Add-ons and integrations: TouchBistro doesn’t have a huge number of integrations available but those that are there are definitely helpful. Some of them include MarketMan, 7Shifts, Chase, Worldpay, Quickbooks, etc. As for add-ons, you can benefit from online ordering, a loyalty add-on for a CRM and client engagement platform, kitchen display, reservations, and contactless dining.

Requirements

In order to use the all-in-one TouchBistro POS, you will need a good iPad because it is only compatible with Apple products. You should make sure that your device is not of the first three generations because the system won’t work. Also, if you have a few iPads, you should get a Mac computer to act as the central base and synchronize the other devices. You will also need a decent router that won’t be faulty along with a thermal printer and an impact printer for your restaurant’s kitchen.

Plans & Pricing

The TouchBistro POS system is completely customizable depending on your particular type of business and its needs. The official website offers a lot of useful information on the pricing so you can get a general idea. For instance, the price for the POS system starts at $69 per month but keep in mind that you will also have to pay extra for any add-on you add. For example, online ordering starts at $50/month, loyalty and marketing at $99/month, gift cards at $25/month, and reservations at $229/month.

You can also get a customer-facing display and a kitchen-facing display system too but you will have to request a quote for those. Hardware fees will also apply along with delivery and payment processing fees in certain cases. Regardless of your choices, all plans will include features like staff and menu management, floor plan and table management, tableside ordering, and integrations, along with reporting and analytics. Keep in mind that you can also book a demo so you can try the system before paying for it and up to $1,500 for referring restaurants that require such systems.

Ease of Use

The TouchBistro POS system is all-on-one which means that everything it does is to make your job easier as a restaurant owner. You can easily see daily reports on everything that matters and could make your business run better. You can also analyze your sales and manage your employees and tables easily thanks to an intuitive and user-friendly interface. The fact that the iPad interface of the system is so well done makes everything easier for you and your team.

When it comes to the menus, every single item has a highly-visual interpretation which allows you and your staff to be quicker in selling those items to your clients. Even if the interface and system, in general, are highly-customizable, they are still simple enough for everyone to grasp without much effort at all. Even if this customizable system needs to always be configured manually, this is also a simple task that doesn’t take a lot of time or experience. Another interesting fact about the TouchBistro system is that it works both online and also offline so you can continue your work even when you are in an area that lacks internet.

Customer Support

The technical support number for North America is 1-888-342-0131 but keep in mind that there are such numbers for the United Kingdom, Latin America, and another number for all remaining areas like Europe which you will find on the website. However, before contacting the company, you can also take a look at the numerous resources there because they may just solve your issue. Keep in mind that the company’s customer support system is an award-winning one.

You can also get in touch with the company by filling out a contact form on the website and waiting for an answer. There are also six different physical office locations whose addresses and phone numbers you will find on the webpage too. Last but not least, there is a live chat bubble available on the bottom right corner of the site where you can get in contact with a representative. Everyone can keep in touch with TouchBistro by liking its social media platforms such as Facebook, LinkedIn, Instagram, Twitter, and YouTube channel too.

Contract Terms

TouchBistro works on a month-to-month pricing system so you won’t have to worry about getting tied to a long-term contract. Still, make sure to carefully read all the terms on the website so that nothing takes you by surprise.

Conclusion

To sum it all up, the TouchBistro all-in-one POS system is one of the very best choices if you are the owner of a food service business, regardless of its type or size. It can pretty much do everything you could ask for in a professional yet simple manner that is also easy to learn. Plus, the fact that its customer support system has won awards and that the website is full of useful resources should make this a definite favorite.